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At Miss Mirelle, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy within 14 days from the delivery date.

Any dresses made according CUSTOM measurements or in stock items marked as FINAL SALE are absolutely NOT REFUNDABLE.

Please note that all returned items must be in their original condition, with tags attached and in unworn condition. We reserve the right to refuse returns on items that have been worn, damaged, or altered in any way.

In order to process a return or exchange, please contact our customer service team at missmirellegroup@gmail.com with your order number and reason for return. Our team will provide you with a return label and instructions on how to return your item.

Please note that returns may be subject to a restocking fee of $50 to cover the cost of processing the return. We do not offer refunds for shipping charges.

To help our customers avoid the process of returning the item, we ask that you please consider the following:

  • Carefully review our product information and sizing charts before making a purchase to ensure that you are selecting the right size and style for your needs. Contact our customer support to help you with any questions regarding the sizing, if you're unsure.
  • Please do not wear the dress to your special event if you plan to return it afterwards. Dresses that have been worn to an event will not be accepted for return.

If you received a damaged or defective item, please contact our customer service team immediately and we will provide a replacement or refund.

We do not accept returns or exchanges on custom-sized or custom-designed items. All sales on these items are final.

 

Early Cancellation Fee

If by any reason you decide to cancel the custom order before 8 weeks waiting time expires, the early cancellation fee of 10% will be applied.

 

How to return or exchange a product purchased online

If you want to return an item, please submit your request through your Customer Account  at https://www.missmirelle.com/account

We will review your order and will email you all return instructions within 48 hours.

Note: Customers are responsible for all return shipping fees. The shipping service should include tracking as we are not responsible for the package until received by us.

International customers returning items back to Canada, please make sure that you properly complete customs declaration form to avoid any wrong customs fees & duties.

On the customs declaration form please indicate “CANADIAN GOODS RETURNING FOR REFUND OR EXCHANGE” and mark the parcel “RETURNED GOODS”. Please also attach original invoice to the outside of the packaging. (You can put an invoice in the envelope and attach the envelope to the outside of the packaging or use the postal carrier’s plastic bag for customs documentation and shipping manifests).

Failing to complete customs declaration properly may result in wrong customs fees and duties being assessed on the parcel. If customs declaration form is not completed properly and incorrect customs fee/duties were assessed, we will be deducting those fees from your refund in order to get the parcel from the post office and process your return.

If your return does not meet our return guidelines, you will be notified via e-mail and we will arrange for the item(s) to be sent back to you at your cost.

Returned items that meet our return guidelines will be processed within 1-3 business days from the day the item(s) are received at our returns centre. Items are thoroughly inspected before returns are processed and will not be accepted if they have been worn, altered, washed or damaged or if they do not have their original tags attached. Once return is processed we will notify you via email.

Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of original payment method. Allow 3-5 business days for the credit to show up on your account.

Shipping charges are not refundable. If your order was delivered via FREE shipping, shipping fee in the amount of CAD $20.00 will be deducted from your refund.

For online exchanges, you must follow the same procedure as a return.  If you wish to get a different items or size, please return your original merchandise along with the Merchandise Return Form and let us know which new item you wish to purchase. You are responsible for the shipping fees on the exchange order.

We appreciate your business with Miss Mirelle!

If you have any questions about our return and exchange policy, please contact our customer service team at missmirellegroup@gmail.com.